If you return a product to an Outdoor Living Supply, LLC location in resalable condition within 30 days of purchase with the receipt, you will receive a refund. To qualify, the returned product must be:

• An everyday stocked (non-special order) product
• In resalable condition
• In its original packaging (full boxes, bundles or units)
• Accompanied by the original invoice or sales receipt

For all other returns, see “Non-qualifying Returns” below.

Restocking fees may apply.

Non-Qualifying Returns 

Non-returnable items:

• Bagged products (mortar, cement, ice melts, polymeric sand, etc.), bulk materials (soils, mulch, aggregate, etc.), and any items sold as: ‘as is’, ‘clearance’, ‘overstocks’, ‘final sales’, ‘closeouts’, or ‘discontinued’.

Returns made after 30 days:

• Any return made after 30 days of purchase with the original invoice or sales receipt may be subject to a restocking charge.
• Outdoor Living Supply, LLC reserves the right to refuse any return made after 30 days of purchase.

Returns made without a sales receipt or invoice:

• For Outdoor Living Supply, LLC account holders returning a product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original invoice.
• If we are unable to look up or find the invoice, the return may be refused.

Please note: Returns made to a different Outdoor Living Supply, LLC location require manager approval and may be subject to a restocking charge.

Special Orders 

Returning “special orders”:

• “Special order” refers to any order of product not normally stocked by Outdoor Living Supply, LLC in a given market and/or any product that is custom-made (not stocked by the manufacturer and/or made to customer specification).
• Special order returns will be accepted contingent upon the manufacturer’s return policy. Customer is responsible for all costs associated with special order returns to the manufacturer.

Product Pickups 

Outdoor Living Supply, LLC will provide on-site pickup of any qualifying return. The following will apply:

• Any product picked up on the ground by Outdoor Living Supply, LLC will be subject to a flat service fee per pickup.
• Other charges may apply. See store for details.